Reference

Legal terms for your pkjp account

pkjp Legal sets out how your account, wallet records and access are handled when you use our Indonesia service.

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pkjp Legal terms for your pkjp account
CONTACT ROUTES

Get help with a Legal question

A clear contact route matters when you need a policy answer rather than a lobby answer. We keep account and payment questions close to the cashier path, so you can send the relevant receipt, account detail or access concern without repeating the full story. Use the available support channel inside your account and describe the Legal point in one message. We will need enough detail to locate the record and respond accurately.

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Account access

If phone verification prevents account access, contact us through the account support path and state which step stopped. Include the phone number attached to your account, but never send your password or one-time code. We can then match the request to the correct account record.

Wallet records

For DANA, OVO, GoPay or QRIS questions, send the payment reference and date shown in your wallet receipt. For bank transfer or virtual account questions, include the bank name, such as BCA, BRI, Mandiri or BNI, without sharing private banking credentials.

Policy requests

For a correction, access request or question about how your details are handled, choose the policy contact path and explain the requested change. We may ask you to confirm account ownership before discussing records or applying an update to your account.

DATA PRACTICES

How we handle your policy rights

Legal protection is practical when you know what happens to an account record after each action.

Account data

We use your account details to create your login path, complete phone verification and connect activity to the correct account. If a detail is inaccurate, contact us through the policy route with the correction you want. Ownership checks help prevent changes being made by another person.

Payment evidence

A DANA, OVO, GoPay or QRIS receipt can help us match a wallet action to your account. Bank transfer and virtual account references serve the same purpose. We ask for the reference needed to investigate, not your wallet password, banking PIN or one-time code.

Cookies

Cookies help keep the login path working and remember technical choices made in your browser. You can manage browser cookie settings, although refusing required cookies may affect account access or policy-page functions. Contact us if you need help understanding a cookie choice.

Account security

Keep your password, phone and verification codes private, and sign out on a shared device. If access looks unfamiliar, use the account support path promptly and mention the device or login detail you recognise. We may verify ownership before discussing activity or changing access.

Record retention

We retain account, payment and support records for the period needed to operate the account, resolve disputes and meet applicable legal duties. The exact period can depend on the record type and local law. Ask through the policy contact path if you need a retention question answered.

Change requests

You can ask us to correct account details, explain a data use or address a policy concern through the available support channel. Include your account contact and the requested action. We may request phone verification before making a change or releasing account-specific details.

Answers about pkjp Legal access

These Legal questions cover the points you may search for before opening an account or sending a policy request. We keep the answers tied to the account path used in Indonesia, including phone verification, local wallet references, browser cookies and requests about stored records. If your question concerns a specific account, use the support route rather than posting private details in a public message.

pkjp Legal covers account access, phone verification, payment records, cookies, account security, data requests and retention. It also explains that access depends on local law. Read the policy before opening an account and contact us when you need an answer about your own record.

The Legal page is available through a browser, but account eligibility depends on local law. Use the service only where local law permits. If your location or account status creates uncertainty, contact support before sending payment details or attempting an account action.

Phone verification connects the account to a contact route and helps us confirm ownership before discussing private records. It can also be required before account access. Never share a password or one-time code with support; send only the details requested through the account path.

We use the DANA or QRIS reference, date and account details needed to match a payment action. The same approach applies to OVO, GoPay, bank transfer and virtual account records. We do not need your wallet password, banking PIN or verification code.

Send a request through the policy contact path and state whether you want a correction, an explanation of data use or another policy action. Include the account contact needed to locate the record. We may verify ownership before changing or disclosing account-specific data.

Retention depends on the record type, its account or payment purpose, dispute handling needs and applicable legal duties. Our Legal policy explains the approach, while a specific request can be sent through support. The answer may depend on local law and the record involved.

Stop sharing the account, change your password through the available account path and contact support with the access detail you recognise. Do not send a verification code. We may ask for phone verification before reviewing activity or changing the account security settings.

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